Terms of Service

1. The agreement, and how it is formed

These Terms of Service (the Terms) are a contract between you and humanizes, the operator of humanizes.com (humanizes, we, us, our). They govern your access to and use of the humanizes website, applications, APIs and related services (together, the Service).

You accept these Terms when you do any of the following, whichever happens first:

1. tick the box or press the button that says you agree to them, during sign-up or at checkout;
2. create an account;
3. buy a plan, pass or word credits; or
4. otherwise use the Service.

If you do not agree to these Terms, do not use the Service.

Documents that form part of this agreement

The following are incorporated into these Terms by reference and are part of your contract with us. Where a conflict is unavoidable, these Terms prevail, except that the Data Processing Agreement prevails over these Terms on the subject of personal data processed on a customer's behalf.

• the Acceptable Use Policy;
• the Refund & Cancellation Policy;
• the Privacy Policy and Cookie Policy;
• the AI Transparency Statement;
• the Copyright & IP Takedown Policy; and
• for business and enterprise customers, the Data Processing Agreement.

If you are entering into these Terms on behalf of a company or other organisation, you confirm you have authority to bind it, and you in these Terms means that organisation.

2. Who may use the Service

You must be at least 18 years old

The Service is not offered to anyone under 18. This is higher than the minimum age you may see on comparable sites. It is deliberate: the Service is a paid contract, and its most serious misuse risk is academic. We do not knowingly collect personal data from anyone under 18 — see the Privacy Policy.

By using the Service you confirm that:

• you are at least 18 years old and can form a binding contract;
• you are not barred from using the Service under the laws of your country or ours (see Export controls and sanctions);
• you have not previously had an account terminated by us for breach; and
• the information you give us is accurate and kept up to date.

3. What the Service does — and what it does not do

humanizes is an AI writing tool. You submit text and it produces a rewritten version intended to read more naturally; on some plans it can also draft new text, learn a personal writing style from samples you upload, and report a quality or detection score for a piece of text.

The Service is a drafting aid. It is not a proofreader of record, a plagiarism checker, a compliance tool, or a way to certify authorship. How the output is used, and whether using it is permitted where you use it, is your decision and your responsibility.

We may add, change, suspend or withdraw features, models and limits at any time. Where a change materially reduces what a paid plan gives you, we will tell you before it takes effect — see Changes to plans, prices and allowances.

4. Accounts and security

Humanizing text requires an account and an active plan. Accounts are managed through our authentication provider; you are responsible for keeping your credentials and any API keys secret, and for everything that happens under your account.

• Tell us promptly at support@humanizes.com if you believe your account or an API key has been compromised.
• One account is for one person or one organisation. Do not share credentials, resell access, or let others use your allowance as if it were their own.
• You can delete your account, and everything in it, yourself at any time from the Security section of your account page. Deletion is immediate and irreversible.

5. Plans, payment and renewal

Paid plans, passes and word credits are described, with their current prices, on the Pricing page. The price you see at checkout, including any tax we are required to collect, is the amount charged. Payments are processed by Stripe; we never receive or store your full card details.

Subscriptions

Monthly and annual plans renew automatically at the then-current price until you cancel. Each renewal is a fresh charge to your payment method.

Annual plans

An annual plan is billed once a year in advance for the year ahead. Annual payments are non-refundable: cancelling stops the next yearly renewal but does not return the current year's charge, and unused allowance is not returned. This applies except where a right you cannot lawfully give up says otherwise — see the Refund & Cancellation Policy.

Passes

A time-limited pass is a single one-time charge. It expires at the end of its period and never renews.

Word credits

Credits are a one-time purchase used when a request goes beyond your plan's included allowance. They are consumed as used and are not a currency, cannot be transferred, and have no cash value.

Cancelling

Cancel at any time from the billing portal on your account page. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.

Refunds, withdrawal rights and what happens to unused allowance are dealt with in the Refund & Cancellation Policy, which includes the statutory right of withdrawal for consumers in the EU and UK.

If a payment fails or is charged back, we may suspend access until it is resolved. You are responsible for any taxes on your purchase that we are not required to collect.

6. Changes to plans, prices and allowances

• Price changes to a subscription take effect at your next renewal, and we will give you at least 30 days' notice by email before the renewal they first apply to. If you do not want to pay the new price, cancel before that renewal.
• Allowance reductions — a cut to the words, requests or features included in a plan you already pay for — also take at least 30 days' notice, and will not take effect during a period you have already paid for.
• Increases to allowances, and new features, can take effect immediately.
• Fair-use and abuse limits (rate limits, concurrency caps, per-request size caps) protect availability for everyone and may change at any time without notice. We will not use them to hollow out a plan you are paying for.

7. Your licence, and what you may not do

Subject to these Terms and your plan, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service. We reserve every right not expressly granted.

You may not, and may not allow anyone else to:

• copy, modify, translate, reverse-engineer, decompile or attempt to derive the source code, models, prompts or weights behind the Service, except where that restriction is prohibited by law;
• resell, sublicense, rent, white-label or otherwise make the Service available to third parties as if it were your own, without our written permission;
• use the Service to build, train, fine-tune, evaluate or benchmark a competing model or service, or to scrape or systematically extract its outputs for that purpose;
• circumvent or attempt to circumvent any limit, quota, paywall, rate limit, authentication or usage measurement, including by creating multiple accounts;
• probe, scan, overload, interfere with or disrupt the Service or the infrastructure of the providers behind it, or introduce malicious code; or
• remove, obscure or falsify any attribution, notice or AI-generated marking we apply.

Content rules — including the academic-integrity rules — are in the Acceptable Use Policy. Breaking it is breaking these Terms.

8. Your content, and what you promise about it

Input means text, files, samples, prompts and other material you submit. Output means what the Service returns. Together they are Your Content.

As between you and us, you own Your Content. We claim no ownership of your Input, and we assign to you whatever rights we may have in the Output for that Input, so that you can use it for your own purposes.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and process Your Content only so far as needed to: run the Service for you; send it to the processors listed in the Subprocessor list; keep your history, samples and style profile; enforce usage limits; investigate abuse; and comply with law. That licence ends when the content is deleted, apart from copies retained as described in the Privacy Policy.

We do not train our own models on your text

We do not use Your Content to train or fine-tune our own models, and text sent to our AI processors is sent under terms that do not permit them to train on it either. See the Subprocessor list for who receives what.

You promise, each time you submit Input, that:

• you own it or have all the rights, licences and permissions needed to submit it and to have it processed as described here;
• submitting it does not infringe anyone's intellectual property, privacy, confidentiality or other rights, and does not breach any contract, employer policy, NDA or law you are subject to;
• it does not contain personal data about other people unless you have a lawful basis to share it, and does not contain special-category or sensitive data you are not permitted to disclose (see Sensitive information); and
• it does not breach the Acceptable Use Policy.

9. Sensitive information

The Service is a general-purpose writing tool. It is not designed, certified or contracted for regulated data. Do not submit payment card data, government identification numbers, health or medical records, biometric data, children's data, criminal-record data, classified or export-controlled material, or anything else whose disclosure would breach a law or a duty of confidence.

We do not sign HIPAA business associate agreements and we are not a PCI-DSS service provider. If you submit that kind of data anyway, you do so at your own risk and you are responsible for the consequences.

10. AI output: originality, accuracy and advice

Output is produced by large language models. Models are probabilistic: the same input can produce different output, and output can be wrong, outdated, biased, internally inconsistent, or confidently incorrect. Read the AI Transparency Statement for how the Service works and what its known limits are.

What we specifically do NOT promise about Output

• NO DETECTOR GUARANTEE. We do not promise that Output will pass, or fail, any AI-detection tool, plagiarism checker, grading rubric or platform filter. Detectors change constantly, disagree with each other, and produce false positives on genuinely human writing. Any score we show is an estimate, not a verdict.
• NO ORIGINALITY OR NON-INFRINGEMENT GUARANTEE. We do not promise that Output is original, novel, or free of similarity to existing work, and we do not promise it does not infringe anyone's rights. Similar inputs can produce similar outputs for different users. Check before you publish.
• NO ACCURACY GUARANTEE. We do not promise Output is accurate, complete, current or fit for any purpose. It may state facts that are not true.
• NOT PROFESSIONAL ADVICE. Output is not legal, medical, financial, tax, safety or other professional advice, and no professional relationship arises from using the Service. Do not rely on it for any decision with legal or safety consequences without qualified human review.
• YOU ARE THE AUTHOR OF RECORD. You decide what to publish or submit, and you are responsible for reviewing, fact-checking and disclosing AI assistance wherever a school, employer, publisher, platform or law requires it.

11. Our intellectual property, and feedback

The Service, and everything in it other than Your Content — the software, models, prompts, pipelines, scoring systems, interface, text, graphics, the humanizes name and logo — belongs to us or our licensors and is protected by intellectual property law. Nothing in these Terms transfers any of it to you.

If you send us ideas, suggestions or feedback, we may use them freely, without restriction, attribution or payment, and you grant us a perpetual, irrevocable, worldwide licence to do so. Do not send us feedback you are not free to give.

If you believe something on the Service infringes your copyright or trade mark, use the procedure in the Copyright & IP Takedown Policy.

12. Third-party services

The Service depends on third parties for authentication, payment, AI processing, detection scoring, email and hosting. They are named, with what each receives, in the Subprocessor list. Your use of the Service is also subject to their terms where those apply to you, and an outage or change at any of them can affect the Service (see Force majeure).

Links to third-party sites are provided for convenience. We do not control them, do not endorse them, and are not responsible for their content or practices.

13. Disclaimer of warranties

PLEASE READ THIS SECTION CAREFULLY — IT LIMITS WHAT WE PROMISE

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING FROM COURSE OF DEALING OR TRADE USAGE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, ORIGINALITY, OR QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY DATA WILL BE PRESERVED WITHOUT LOSS, OR THAT OUTPUT WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT.

NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

Rights this disclaimer cannot take away

Some jurisdictions do not allow the exclusion of implied warranties or statutory guarantees. Nothing above excludes or limits any right or guarantee that the law where you live does not permit us to exclude or limit. In particular:

• EU and UK consumers keep their statutory rights in respect of digital content and services that are not as described, not of satisfactory quality, or not fit for purpose, including the right to have them brought into conformity, and to a price reduction or refund where that fails.
• Australian consumers — our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage; for a failure that is not major you are entitled to have the problem fixed within a reasonable time and, if that is not done, to a refund.
• Consumers elsewhere keep any equivalent non-excludable statutory guarantee under their local law.

14. Limitation of liability

PLEASE READ THIS SECTION CAREFULLY — IT LIMITS WHAT WE OWE YOU

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND SUBJECT ALWAYS TO THE CARVE-OUTS BELOW:

(a) EXCLUDED LOSSES. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, GOODWILL, REPUTATION, OPPORTUNITY, DATA, OR ACADEMIC, PROFESSIONAL OR EMPLOYMENT STANDING — HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE), AND EVEN IF WE HAVE BEEN ADVISED THAT SUCH LOSS WAS POSSIBLE.

(b) TOTAL CAP. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU ACTUALLY PAID US IN THE 3 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE FIRST SUCH CLAIM, AND (ii) USD $100. MULTIPLE CLAIMS DO NOT ENLARGE THIS CAP.

(c) AI OUTPUT. WITHOUT LIMITING THE ABOVE, WE ARE NOT LIABLE FOR ANY CONSEQUENCE OF YOUR USE OF OUTPUT, INCLUDING ANY ACADEMIC PENALTY, DISCIPLINARY ACTION, LOSS OF EMPLOYMENT OR CONTRACT, REJECTED SUBMISSION, INFRINGEMENT CLAIM, REGULATORY ACTION, OR RELIANCE ON INACCURATE OUTPUT.

THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND REFLECT A DELIBERATE ALLOCATION OF RISK BETWEEN US THAT IS REFLECTED IN THE PRICE OF THE SERVICE.

Liability we do NOT exclude or limit

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• gross negligence or wilful misconduct;
• any liability that cannot lawfully be excluded or limited under the law that applies to you — including, for consumers in the EU and UK, liability for breach of the statutory conformity requirements for digital content and services, and, in Australia, liability under the non-excludable Australian Consumer Law guarantees; and
• any other liability which the applicable law does not permit to be excluded or limited.

If you are a consumer, these Terms do not affect your mandatory statutory rights, and any limitation above applies only so far as your local law allows. If a limitation is held unenforceable in your jurisdiction, it is reduced to the maximum permitted there rather than removed — see Severability.

15. Your indemnity to us

You will defend, indemnify and hold harmless humanizes and its operators, employees, contractors and suppliers from and against any claim, demand, investigation, loss, liability, damage, penalty, cost or expense (including reasonable legal fees) arising out of or relating to:

• your Input, or the use you make of any Output;
• your breach of these Terms, the Acceptable Use Policy, or any law;
• your infringement or misappropriation of anyone's intellectual property, privacy, confidentiality or publicity rights;
• any academic, disciplinary, employment or regulatory proceeding arising from how you used the Service; or
• your use of the Service in a way we have not authorised, including use by anyone you gave access to.

We will notify you of any claim we seek indemnity for, and you may control its defence with counsel we reasonably approve — except that you may not settle a claim in a way that admits our liability, imposes an obligation on us or requires us to pay anything, without our written consent. We may participate with our own counsel at our own cost.

If you are a consumer, this indemnity applies only to the extent your conduct was unlawful or in breach of these Terms, and only so far as the law where you live permits an indemnity from a consumer.

16. Suspension and termination

You may stop using the Service at any time, cancel a subscription from the billing portal, and delete your account from your account page.

We may suspend or terminate your access, in whole or in part, if we reasonably believe that:

• you have breached these Terms or the Acceptable Use Policy;
• your use puts the Service, our providers or other users at risk, legal or technical;
• a payment has failed, been reversed or been charged back; or
• we are required to by law, or by one of the providers the Service depends on.

Where it is reasonable and lawful to do so we will warn you first and give you a chance to fix the problem, and we will limit the suspension to what the problem requires. For a serious or repeated breach — academic-integrity abuse in particular — we may terminate immediately and without refund. You can contest a decision at support@humanizes.com; see the Acceptable Use Policy for how enforcement works.

If we terminate your account other than for your breach, we will refund the unused portion of any prepaid fee. On termination your licence ends, and your data is deleted or aged out as described in the Privacy Policy. Export anything you want to keep before you go — you can download a copy from your account page at any time.

17. Export controls and sanctions

The Service is provided from the United States and is subject to US export control and sanctions law, as well as any other law that applies to you. You confirm that you are not located in, ordinarily resident in, or acting on behalf of anyone in a country or territory subject to comprehensive sanctions, and that you are not on any restricted-party list.

You may not use the Service, or allow it to be used, in breach of any export control, sanctions, or anti-money-laundering law.

18. Resolving a dispute

Talk to us first. Most problems are a billing error or a misunderstanding. Before starting formal proceedings, send a short written description of the dispute and what you want to jakemorris@humanizes.com. We will do the same. Both of us agree to try in good faith to resolve it within 30 days of that notice. This step is a condition of starting proceedings, except for a claim in small claims court or an application for urgent injunctive relief.

No arbitration, no class-action waiver. We do not require you to arbitrate and we do not ask you to give up participation in collective proceedings. If the dispute is not resolved informally, either of us may bring it in the courts identified in Governing law and venue, subject to the consumer rights below.

If you are a consumer

• You keep the right to bring proceedings in the courts of the country where you live, and to rely on the mandatory consumer-protection law of that country. Nothing here removes that.
• You may also use your national alternative dispute resolution (ADR) or consumer-mediation body. In the EU, your national consumer centre or ADR entity can help; the European Commission's online dispute resolution platform closed in July 2025 and is no longer an option. In the UK, you may be able to use an approved ADR provider. We will tell you at the time whether we agree to take part in a particular ADR process — we are not currently signed up to a specific scheme.
• You can always bring a qualifying claim in small claims court, wherever you would ordinarily be entitled to.

19. Governing law and venue

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The exclusive venue for any dispute is the state and federal courts located in New Castle County, Delaware, United States, and both of us submit to the personal jurisdiction of those courts.

Consumers: this does not override your local law

If you are a consumer resident in the EEA, the UK or another jurisdiction whose law protects your choice of forum, this clause does not deprive you of the protection of the mandatory rules of the country where you live, and does not prevent you from bringing proceedings there.

20. Time limit for bringing a claim

Any claim arising out of or relating to the Service or these Terms must be brought within 12 months of the date the claim first arose, or it is permanently barred — unless the law that applies to you does not allow a limitation period to be shortened by contract, in which case the statutory period applies instead. This clause does not apply to consumers where their local law forbids it.

21. Force majeure

Neither of us is liable for a failure or delay in performing an obligation (other than an obligation to pay) caused by an event beyond our reasonable control. That includes: acts of God, natural disaster, fire, flood, epidemic or pandemic; war, terrorism, civil unrest; strike or labour dispute; failure or shortage of power, internet or telecommunications; government action, sanction, court order or change of law; cyber-attack, including denial-of-service; and the failure, suspension, withdrawal, rate-limiting or material change of a third-party provider the Service depends on, including the AI model providers named in the Subprocessor list.

We will use reasonable efforts to work around the event. If it prevents us providing the Service for more than 30 consecutive days, either of us may terminate and we will refund the unused portion of any prepaid fee.

22. Changes to these Terms

We may update these Terms. Every version is published here with a version number, an effective date and a plain-language note of what changed, and older versions remain listed under Version history.

• Material changes — anything that reduces your rights or increases your obligations — take effect at least 30 days after we post them, and we will notify account holders by email or in-product notice before they do.
• Non-material changes (clarifications, typos, updated links) take effect when posted.
• If you do not accept a change, stop using the Service and cancel before the change takes effect. Continuing to use the Service after that date means you accept the updated Terms.
• A change does not apply retroactively to a dispute that arose before it took effect.

23. General

Assignment

You may not assign or transfer these Terms, or any right under them, without our written consent; any attempt to do so is void. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you. These Terms bind and benefit each party's permitted successors and assigns.

No waiver

If we do not enforce a provision, that is not a waiver of it. A waiver is only effective if given in writing, and applies only to the instance it names.

No third-party beneficiaries

These Terms do not give rights to anyone who is not a party to them, except that our operators, employees, contractors and suppliers may rely on the disclaimer, limitation of liability and indemnity clauses.

Relationship

Nothing here creates a partnership, joint venture, employment or agency relationship between us.

Notices

We give you notice by email to the address on your account, or by posting in the Service. You give us notice by email to jakemorris@humanizes.com. Notice is effective when sent, unless the law requires otherwise.

Language

These Terms are written in English. Any translation is for convenience; if there is a conflict, the English version governs, except where your local consumer law provides otherwise.

Headings

Headings are for reference only and do not affect interpretation. Words following “including”, “for example” or similar are illustrative and do not limit what precedes them.

24. Severability and blue-pencil

How to read a clause that is held invalid

If any provision of these Terms is held invalid, illegal, void or unenforceable by a court or other competent authority, that provision is to be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent as closely as the law allows. Only if it cannot be so modified is it severed, and in that case the remaining provisions continue in full force.

This applies clause by clause, sentence by sentence, and word by word. In particular, if any part of the Disclaimer of warranties, the Limitation of liability or the Indemnity is held unenforceable — whether generally or as applied to a particular claim, party or jurisdiction — the remainder of that section continues to apply, and the unenforceable part is read down to the maximum protection the applicable law permits rather than the whole section falling.

A holding that a provision is invalid in one jurisdiction does not affect its validity in any other.

25. Survival and entire agreement

The following survive termination or expiry of these Terms for any reason: Your content (as to licences already granted for retained copies), Our intellectual property, Disclaimer of warranties, Limitation of liability, Indemnity, Export controls, Resolving a dispute, Governing law and venue, Time limit for bringing a claim, Severability, this section, and any provision that by its nature is intended to survive, together with any accrued payment obligation.

These Terms, together with the documents incorporated into them, are the entire agreement between you and us about the Service, and replace any earlier agreement, understanding or representation on that subject — including version 1.0 of these Terms. Neither of us relies on any statement not set out in them, though nothing here excludes liability for fraudulent misrepresentation.

26. Contact

Contracting party

humanizes, the operator of humanizes.com.

Legal and contractual notices

jakemorris@humanizes.com

Support and billing

support@humanizes.com

Reporting misuse

support@humanizes.com — see the Acceptable Use Policy

Privacy and data requests

jakemorris@humanizes.com or the privacy request form

Website

https://humanizes.com